HIPPING RATES: All domestic shipping rates within the US are $8.50
SHIPMENT LOCATION AND DELIVERY TIMEFRAME
We ship from St. Louis, Missouri, via both UPS and USPS. Shipping times will vary from 3-7 working days, depending on where you live and the time of the year. Shipping times may slow due to the COVID-19 pandemic and during peak seasons such as the holiday season.
All orders submitted on our website with a valid email address will have shipments tracked by a unique tracking number emailed to you after shipping, to ensure prompt delivery and service.
NON-DELIVERY OF SHIPMENT
In the event of shipment non-delivery, the following options may be considered for your satisfaction:
- If the shipment non-delivery is as a result of our error, we will gladly re-ship your order at no charge or issue a full refund back to you.
- If the shipment non-delivery is as a result of your error (e.g. incorrect address, recipient information etc. supplied by the customer), we can resolve the issue with the following 2 options:
- Process an address correction while the shipment is “in-transit,” such that it is delivered to the correct address/recipient at its final destination. A $8.00 fee per address correction will be assessed.
- If the shipment has already been delivered to the incorrect address/recipient, we can re-ship your order to the correct address/recipient, but we will re-charge the same order amount (product and shipping fees) to the original method of payment. We will then schedule a call-tag for the order from the wrong address/recipient, and issue a refund for the original order amount (product only) minus the shipping fee, upon receipt of the shipment back to us to the original method of payment.